Policies
Cancellation Policy
The cancellation fee is full price. if it is canceled within 72hrs for overnights and 24hrs for any other services. Any other services canceled 3 days prior to when the service starts is $25.
All clients require a credit card on file in Time to Pet (T2P). All payments are due by 1st of each month after email notification. If no reply, your credit card will be charged for outstanding invoices.
All services are requests for minimum time reservation, regardless if the client uses entire services.
All schedule changes are reserved by Sunday each week. Cancellation by client for any reservation before Sunday subject to fee.
Visit Requirements
Visits include walking or potty break, meals, medications as needed.
Visits are within a reasonable window of requested time. (ex. Request 12pm visit, service may start between 11 am - 1 pm)
Visit time and distance are subject to dog wellness, staff wellness and availability, weather, holiday or peak seasonal demands based on our judgment.
Visits may be solo or in groups with any other guest regardless of size or breed.
Data in Time to Pet or any other app does not reflect quality of services.
Services are performed by multiple staff members under supervision of DMDL.
Location of services may vary based on schedule and availability.
Scheduling
Scheduling done through Time to Pet app to request visits. Requests are also confirmed by T2Pet email. Texts are not reliable for requests.
Messages are preferred through Time to Pet app or T2P email.
We recommend scheduling as soon as possible especially during busy times like summer and holidays.
For visits minimum of once a day for cats and 3 or sometimes 4 times a day for dogs if you will be gone all day and night
Payment
All new clients payment is due at time of booking or service. Repeating services due at end of month.
Payment methods are Zelle, cash check, or credit card. Checks payable to “Del Mar Dog Life”
Del Mar Dog Life reserves the right to change our service rates at any time. Our rates are typically adjusted on Jan. 1st & July 1st if needed
Dog Safety
-Your dog may be transported with other dogs at the discretion of DMDL.
-DMDL reserves the right to use any crate, harness, leash, seatbelt, or chewing restraint as needed during services.
-DMDL is not responsible for damages from bites, ingesting items, chewing or food allergies.-
-DMDL is not responsible for any damage to your home or property during visits.
-In case of a pet illness, we will take your pet to your usual vet per your instruction. In the case of an emergency or if we cannot reach you, we may take your pet to an alternate vet or emergency clinic using our best judgement. The client is responsible for veterinary fees.
Home Access Keys and Lockboxes
-If you are booking sitting services or are on an ongoing regular walking schedule, you will be provided a lockbox.
-Clients must provide us with two ways to get into your home, either with 2 keys in a lock box or one key in a lockbox and a second way through a door/garage code or second hidden key on your property.
-Someone must be home during the entire visit or provide a spare key or electronic key code for visits.
-Lockboxes provided by DMDL may be removed within 30 days of last service
-Clients must provide access to a restroom and drinking water as needed.
-Client must provide access to wifi for all overnight visits and In areas without data.
Third Party Contacts
-Family member must provide text number for contact during visit
​-Please notify us of visitors to expect during house sitting, or others sharing pet care services. Del Mar Dog Life is not responsible for events occurring during the care of others.
-Please give us a household emergencies contact-landlords, maintenance, etc in the case that a non-pet related emergency occurs in your home (for pet/housesitting)
-In the case that you are incapacitated, please give us the contact of an emergency guardian for your pet.
-In the case of inclement weather, we will use our best judgement and may need to modify service. . We will consult you if this happens.